Privacy Policy

Your privacy is critically important to us. At First Lady Shears (FLS) we have a few fundamental principles:

  • We don’t ask you for personal information unless we believe it to be absolutely necessary – as an example, we never ask questions such as “gender” or “income level”.
  • We don’t share your personal information with anyone except within the confines of the law.
  • We don’t store personal information on our servers
  • In our social networking initiatives, we aim to give you the control of what may be visible to the public, what might be seen by search engines, any information that you wish to keep private, or to request permanent deletion.

Our Commitment to Privacy

First Lady through its division First Lady Shears values its customers and respects their privacy.  This privacy policy (this “Policy”) describes the personal and financial information we may collect from you while processing orders, the purposes for which we collect it and how we use it. We never will use nor sell your information to a third party. First Lady shears will NOT use or disclose your personal information other than in compliance with this Policy. By using the website, you agree to the terms and conditions of FLS Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated policy on our website.  You are responsible for regularly reviewing this Policy and any changes thereto.

What kind of information does First Lady Shears collect? 

We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of, searching for a product, placing an order for a product, providing information in your account (and you might have more than one, if you’ve used more than one e-mail address when shopping with us), communicating with us by phone, e-mail, or otherwise or if you complete an entry form to  participate in a contest, promotion or survey, whether online or at a corporate location. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers,  product interest information and financial information and in certain circumstances, your opinions and individual preferences.

First Lady Shears’ website is directed for use by professional adults. FLS does not knowingly collect any personal information from children under the age of 16. Those under age 16 should not use FLS’s website or provide us with any personal information.

For what purposes does FLS collect my information?

First Lady Shears may use your personal information to (i) process your order and to answer questions about the status of your order; (ii) maintain contact with you and provide you with ongoing personalized service; (iii) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (iv) help us learn more about your shopping preferences; and (v) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose to OPT out and not receive promotional materials or marketing information.

Does FLS share my information with third parties?

Never other than reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of First Lady Shears.

FLS website may contain links to websites operated by third parties.  These websites may collect your personal information.  This Policy does not apply to the practices of third parties and FLS does not assume any responsibility for using and/or accessing a third party’s website from this website.  By doing so, you release FLS of any responsibility for the actions, practices and omissions of third parties.  Please check the privacy policy at each site you visit.

How do I exercise my choices about receiving promotional communications?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at 1-800-206-5500 or writing us at 2180 Matheson BLVD, Mississauga Canada, L4W 5E1. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. It may take up to 2 weeks to process your postal mail request. You may also unsubscribe from FLS’s Email services by using the unsubscribe link situated at the bottom of any promotional message you receive from us.

How long is personal information retained?

We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.

How is personal information secured?

We have adopted advanced measures to ensure the confidentiality of personal and financial information and to safeguard that information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every FLS employee, mandatory or agent must abide by this Policy.

Effective: September 1, 2019